- On average customers receive their products within 10-12 days in the US/EU/AU however we recommend allowing 14-21 days before raising a case with our customer support team.
- International shipments may be subject to import taxes at customs, Giovvani is unable to cover such charges and this is the customers responsibility.
- Please note, any items purchased at discounted prices such as with a discounted upsell during check-out or during any type of Sale period such as Black Friday or Boxing Day are only subject to size exchanges and not change of mind returns due to the discounted nature of our pricing.
- All items purchased for full price, which are unused and undamaged can be returned within 14 days of receiving the initial order.
- If you ship your intended return after the 14 day return period, the item(s) will be sent back to you and no refund will be issued.
- All refunded items are subject to a 20% restocking fee which will be deducted from the refunded amount. The reason for this is due to Giovvani initially including the shipping fee in the initial order price.
- All return costs are to be incurred by the customer, Giovvani currently does not offer a prepaid return option.
- Returns must be coordinated with our customer service team, please do not return any items prior to liaising with our support otherwise it will not be processed.
IMPORTANT - We do not accept returns of used products. Examples of used products includes shoes with dirty soles such as dirt, dust and fluff or creased/wrinkled leather, used smells and any other wear and tear. Items must also be returned packaged the same as received without damaged packaging.
How To Return An Order
To return an item please follow this procedure:
- Email firstname.lastname@example.org and provide your order number and specify the items you wish to return, including the reason for your return.
- After we have confirmed your request, we will request photos of your product so we can undertake an initial check to ensure the product is in an unworn condition.
- Once we have approved the condition, please re-pack the item in its original condition. Please ship your package to the return address given by the customer service team, any returns shipped to alternate addresses, will not be processed.
- Return your tracking number to our customer support team so that this can be issued to our returns team who can oversee the delivery of your return and process it as quickly as possible.
Customers have 30 days from the date of delivery to exchange their order for a different size or color providing the product is in an unused condition. If the exchange is shipped after this period, it will be sent back to the sender and no refund will be given.
Any visible signs of wear or returns without initial packaging, will result in the refusal of an exchange.
Delivery and Collection
1. Customers are responsible for ensuring that the delivery address provided to Giovvani is accurate and complete prior to shipment. Orders sent to incorrect addresses are the responsibility of the customer.
2. Customers are responsible for being present at the delivery address at the time of delivery and for collecting the product upon delivery.
3. Customers must ensure that the location provided for delivery is a secure location, and Giovvani will not be liable for any theft that occurs after the delivery tracking shows a “delivered” status.
4. Customers are responsible for collecting any undeliverable parcels within five (5) business days from the courier’s warehouse/depot. If a parcel is not collected within this time period, it may be discarded by the courier and this is not the responsibility of Giovvani.
Customers may request a cancellation of their order prior to shipment provided that they contact our support inbox (email@example.com).
Giovvani will make every effort to accommodate all customer cancellation requests, however the company cannot guarantee that an order can be cancelled once it has been processed.
If an order is processed before cancellation and the customer is not satisfied with the purchase, our return policy must be followed.