Due to the ongoing Coronavirus Pandemic there is currently a shortage of worldwide air freight due to reduced air travel meaning that deliveries are taking longer than expected, rest assured your order will reach you however please allow slightly longer than usual.
Yes, we ship all over the world. Shipping costs will apply to some regions, and will be added at checkout based on the delivery address. We run discounts and promotions regularly for free shipping so make sure you keep an eye out for this.
If, after following these steps you still haven't found your order please email our support team support@giovvani.com and they will be able to open an investigation with the delivery company and resolve the matter for you as quickly as possible.
After your payment is verified, it takes up to 24 hours to process and ship your order. This does not include weekends or holidays. Purchases made after 11 am EST will not be shipped out until the next business day. If you order after 11am EST on a Friday, your order will likely be shipped out on the following Monday.
Product
We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us at support@giovvani.com and we’ll take you through the process.
Once there click the dropdown size field and it will give you the option to both choose your size and also at the bottom a link to the size chart which will convert our US sizing to both U.K. and EU sizes.
Typical shipping times are anywhere from 5-15 business days as we ship directly from our international fulfillment centre and shipping times can vary based on your country and customs processing time.
We check each order carefully before sending it out but occasionally an order will get damaged during the shipment process. If this is the case, please submit a support ticket to us by clicking here and we'll work it out for you,
If you need to change or cancel your order, please contact us immediately. Once our warehouse has processed your order, we will be unable to make any changes.
Payments
Amounts charged to overseas customers will be subject exchange rates which apply at the time of the transaction and are applied by the customers credit or debit card provider.
If your order was unexpectedly cancelled, chances are that our fraud filter marked your order as fraudulent. If you are certain that that is not true, please order again with a Paypal account. If you do not have Paypal, you can easily sign up at www.Paypal.com
If you've selected one of our Buy Now, Pay Later payment options, you'll be able to break your purchase down into multiple payments spread over a period of time. For more information on Klarna - Buy Now Pay Later visit here.
Klarna allows users to purchase products from our website using their by now pay later service.
This allows customers to breakdown purchases on our website into four interest-free payments at no additional cost.
*CA resident loans made or arranged pursuant to a California Financing Law license.
